Category: Assisted Living

Robert Speker, Activities Coordinator at Sydmar Lodge  in Edgware, North London, UK, and his residents have passed the time through lockdown by recreating famous album covers. Posing while wearing similar clothing, makeup and expressions, the residents (and the caregivers as well) have redone album covers by the Beatles, Lady Gaga, Adele, Bruce Springsteen, Michael Jackson, The Clash, U2, Elvis Presley, Madonna and others. And they’re still going.

Robert started this project to keep residents engaged and entertained during social distancing. Rather than passing the time playing bingo or watching TV, he felt they needed something more inspiring to do. It was a huge surprise to all of them when the project quickly went viral on social media and gained international recognition. Robert has done 80 to 100 TV and print interviews, and was gracious enough to talk to Varsity. See his ongoing artistic collaborations with residents at @RobertSpeker on Twitter.

Why did you begin this project?

It was something I’d long thought about, but I don’t usually have a lot of time. However, during lockdown, I had more time to put on different activities with the residents particularly when no family visits were allowed. That was the impetus for me actually starting the project. Once I had explained to each resident what I wanted to do, they got on board really quickly, with great enthusiasm.

What have been some of the highlights of the experience?

There have been many. David Bowie’s widow Iman retweeted it.  It’s just a phenomenal thing to know that the love of his life has seen this project and has liked it.

Midge Ure challenged me to do the Ultravox album cover of Vienna, which was just celebrating its 40th anniversary. So I felt the need to be able to do it. After I sent the photo out, he sent a really lovely message. As a special surprise for resident Sheila Solomon’s 92nd birthday, I’d arranged for her to meet Rag’n’Bone Man backstage before one of his concert. He was really lovely with her. He is a huge guy… he gave her a signed album. It was the one with the tattoo, so I knew that I had to get her doing this cover, complete with tattoo, temporary in Sheila’s case.

Sheila also recreated the Clash cover (a redo of an Elvis Presley album). She’s a real character. There’s not many 94-year-olds that still like going to rock concerts! She’s just waiting for lockdown to end so she can go and see Ed Sheeran. 

How did you choose the residents and carers for the photos?

It was partly on their look, say, if they had a similar hairstyle, but also based on music preference. They had heard all of the artists⎯they might not know exactly the song, but they all know and have listened to all of the different artists. So it was a case of showing them the album covers. It was interesting to discuss different covers and see how the image appears to someone in their 90s, and then it was a case of matching it in that way and taking some photos.

How did you choose the album covers?

I wanted the covers to be ones which were easily recognizable ⎯ the word “iconic” springs to mind. Even if the photo won’t have the name of either the singer or the group, you’ll know almost immediately who that artist is.

What impact has your project had on morale among residents and staff?

Well, they really have loved doing it. And obviously the global response has just been overwhelming. It’s been absolutely awesome, really phenomenal and so positive. They loved seeing the coverage on TV and in the press. For the residents and the staff to receive such warm wishes from around the world is really heartwarming ⎯ especially in this time when we are still in lockdown. Residents are only seeing their families maybe a couple times a week, if that, literally for 20 minutes, at two-meter distances, with masks on. The positivity was really needed. And while I was doing it just to create some smiles, it has also raised awareness of care homes—the people who are living and are working in them.

Did that play a role in changing the perception of older individuals?

It certainly did, because it made people realize that care homes aren’t this stagnant environment where residents just sit around in a circle, either sleeping or watching television. We try to encourage them to do as much as they possibly can. My mantra is: Use it or lose it. So often I say, if you can do it yourself, do it, because you don’t want to get to that stage where you actually aren’t able to do it; so once you can still do something, do it. And with these photos, they were all able to do it, they all enjoyed doing it. So it was that kind of feeling of knowing how care homes are perceived not only in the UK, but obviously in America and other countries, and we’re trying to knock that theory out of the window.

Are there any residents who said, “Hey, I want to be included”?

Yeah, we had a few, and their family members would get involved by saying, “I think Mummy would be good at this.” Or, “Why don’t we use Dad for this?” Then we’ve got residents saying, “What am I going to do? When am I going to be photographed?”

How did people find out about it?

Initially I sent it out on Facebook, to the families, and then posted on Twitter and Instagram. On Twitter, that’s where it went really completely crazy—just to learn who had seen it and how many people had seen it. I said to the residents, over 11 million people have seen these photos. It’s quite unbelievable. 

How were you able to do all the makeup, hair, body painting, photography and editing?

When I’ve got an idea such as this in mind, I like to do it myself, because I know what I need to achieve, rather than trying to explain it to someone else. Also, I didn’t want a lot of people knowing about it, just so that it could be focused on that individual. I could just take them off quietly. There’s no hoo-ha about it. I’d spend 30 minutes or an hour with them. Doing the makeup or the set or the hair.

Can you talk about why you made some of the details in the photos different?

Martin, the gentleman in the Springsteen photo, he’s got his own baseball cap, so I thought, I’m going to use that cap. And I’ve tried to do that throughout, so if there’s an item of clothing that the actual individual has already, then I want that to be in the photo. Sheila had a jumper similar to Rag’n’Bone Man’s, so that’s what I got her to wear. For Hilda and Blink-182 — the model is wearing a red bra, which wouldn’t have been appropriate for her. I showed a lovely red jumper of Hilda’s. Whether it’s an item of jewelry or a piece of clothing, I use things that belong to the residents, to make sure that it’s about them in the photo, not just their body, but also other aspects of their personality.

 Have other communities reached out to you about your project?

Yes. Another care home messaged me and said, “We hope you don’t mind, we saw what you did, and we’ve also tried to have a little go at that.” I think that’s a wonderful thing — especially during this time, when other care homes are in isolation — we need to be sharing ideas. And if this can work in other settings, then I’m all for it. It’s not a competition about who can do the best; it’s about making sure that seniors are engaged and have activities to do.

What has been your favorite thing about the project?

Suddenly, our residents are in the spotlight; they are the main talking point, having done something absolutely phenomenal. They have been able to talk so much about this to their peers, to family, to staff. It’s amazing that it’s still carrying on. Which is a beautiful thing. 

It’s not only just making somebody smile, it’s the fact that residents are talked about. And it’s not about the famous singers, it’s about our residents. It is really humbling personally for me. I never expected the impact and the response. I’m really overwhelmed, and the residents just absolutely love receiving the messages and can’t quite believe that people in America, Australia and all over the world have seen these photos and want to connect with us.

It has been a lovely ride that we’ve all been on. I’ve really shared it, the whole way, with the residents, which is just a lovely thing.

During COVID-19, Robert and the residents of Sydmar Lodge Care Home are helping others by raising funds for three charities: DementiaFriends.org.uk, Alzheimers.org.uk and AgeUK.org.uk. You can join the cause by donating through their GoFundMe page or by ordering a charity calendar they’re creating. Watch Robert’s Twitter page (@RobertSpeker) to see when the calendar comes out and how to order it. 

Around this time of year, people are racking their brains to find just the right gift for friends and family. And people who live in retirement communities can be especially challenging to buy for, due to space restraints. So, what do you say when family members track you down, begging for gift ideas for their loved one?

We polled a few of our friends and relatives who live in communities and got their thoughts on what they would appreciate receiving this holiday. Virtually all these gifts can either be used up, or used frequently and easily absorbed into a compact household.

1. A nice piece of clothing. Wardrobes tend to get forgettable or old, so “a really nice shirt would be great,” one male resident said.
2. A really good photograph. A special photo of a friend or relative – not necessarily posed – with a loving message, would be very welcome.
3. Gifts that connect with a passion. For example, if the resident is a wood carver, give them a beautiful piece of wood. For writers, some kind of off-the-beaten-track word book. For quilters, a gift certificate to JoAnn’s Fabric.
4. Special foods. People are frequently in need of delicious tidbits that can be used to host intimate get-togethers: nuts, cheeses, crackers, etc.
5. Grab bag. A few additional ideas: An emergency kit for the car, a special kitchen towel, a nice lap blanket, a magazine subscription, a laptop DVD player or streaming service, jigsaw puzzles, sudoku or crossword puzzles, a book in a favorite genre, a festive holiday decoration to dress up the apartment.

Of course, if you have the opportunity to call or visit a relative you don’t see often, just connecting can be the best gift of all. Wishing you and yours a very happy holiday!

 

 

The first session of LeadingAge PA’s 2019 Fellows in Leadership program was a huge success. I caught up with coach Diane Burfeindt, vice president of population health and housing at Presbyterian Senior Living, and participant Brian Mailliard, chief financial officer of St. Paul’s, to talk about the kickoff of the year-long program, hosted at SpiriTrust Lutheran’s The Village at Sprenkle Drive in York, Pennsylvania. “The other coaches and I were just amazed at how quickly the group came together — there was a really good energy,” said Diane. Brian agreed. The program was “even better than I anticipated it would be,” he said. Diane and Brian provided some top-level takeaways about what they’ve learned so far:

1. Leaders aren’t born; they’re taught. One surprising course insight debunked the myth of a natural leader. “We learned that anyone has the ability to be a leader, but not everybody is taught to be a leader,” Brian said.

2. The right decision may not always be the popular one. One of the challenges Brian has shared with the group is the realization that making necessary decisions for the health of the organization, may not be viewed as positive by everyone. “I want to be the likable person, and sometimes decisions need to be made that aren’t popular,” he said. Advice from the group: It’s okay if people disagree with you. And you’re not alone — most leaders deal with this issue.

3. It’s essential to see trends in action. The group toured the new assisted living neighborhood at The Village at Sprenkle Drive and heard about trends from Steven Jeffrey, chief strategy and innovation officer at Garden Spot Village, home of a five-apartment co-housing residence, just one of their innovations in senior living.

4. Titles don’t matter. The people in Diane’s small learning group work in a variety of areas, from finance to personal care to operations and strategic initiatives. “I think you can tell we didn’t talk about titles,” Diane said. “Regardless of experience or level or age, we learned a lot from each individual. It’s the diversity of thought and perspective in the learning circle that makes it so valuable.”

5. Other leaders face the same challenges you do. “It was reassuring to learn that the issues I’m dealing with on a daily basis aren’t limited to myself or my community,” said Brian. “Other people are going through the same things I am.”

6. Leading takes even more work than you’d imagine. Of course, leaders put a lot of effort into their jobs, but it’s essential to carve out time to focus on leadership development. “When I left the first session, what I was thinking to myself is how much study, time and thought people put into being a leader,” Brian said. “It’s something that you work at.”

Both Diane and Brian are looking forward to reuniting with their small group. “I’ve always found Fellows in Leadership to be a very personal journey,” said Diane. Brian seconded this sentiment. “I never slowed down before to think this way or contemplate leading in this way,” he said, “but I’m very glad to get the opportunity.”

Between sessions, the participants will be meeting virtually, getting advice on issues that arise at their communities and working on individual learning projects. “It’s always interesting to see how the group evolves through the year,” said Diane. Stay tuned for the highlights of the next session of 2019 Fellows in Leadership, taking place in Mechanicsburg, Pennsylvania, May 15–18.

Across the country, census rates for assisted living facilities are seeing declines. Health care and insurance organizations are working ever harder to keep older adults needing assistance with daily living in their homes, where costs of care are lower. Of course, mature adults also like this trend as they get to remain in their home, which creates a perceived “win/win” for both groups.

Once the foundation of retirement communities, assisted living accommodations are continually being downsized, and their space repositioned for apartments, common spaces and other profit centers. However, many communities don’t have the time, money or desire to remodel to meet these changing trends. How do they keep assisted living census high and deliver quality service?

Get your leads from many, varied sources

As the retirement field adjusts to changes in health care, we realize that leads are going to come from an increasingly wider array of sources. The standards of direct mail and print advertising must now be supplemented with digital ads. The decision-makers for those needing assisted living are commonly their adult children, and even their grandchildren. These groups intuitively turn to the digital space for help finding options and making good decisions. If your community isn’t well-represented with an actionable website, and optimized for searches, you are going to miss out on potential leads — guaranteed.

Follow up using the correct medium and in a timely manner

If a potential resident or his or her family has reached out to you asking for more information, act with haste. Provide them with the information they asked for, in the way they requested it, in a timely manner. This means that if someone specifically requested to be emailed information, then respond with an email — don’t pick up the phone right and try to make a hard sell. People are becoming increasingly wary of giving out their personal information online because they don’t want to be on the receiving end of a sales call. Yes, follow up, but do so in the medium with which the prospect is most comfortable.

Retain the residents you have

It’s easy to get tied up in the race to find new residents, moving them in as soon as possible to raise your census. But what about the residents you already obtained? Of course you can’t help when a resident passes away, but you can deal with dissatisfaction among current residents and their families. If they feel they aren’t receiving the care and attention that is needed, or the services provided aren’t up to par, they can and will take their business elsewhere. You must be proactive in engaging with your current residents, finding out what their needs and preferences are and satisfying them. It used to be that “if you always do what you’ve always done, you’ll always get what you’ve always got.” That’s not the case anymore. If you keep doing what you’ve always done, you’re going to see diminishing returns by not keeping up with the desires of the market.

As we ring in the New Year, the phone is also ringing at retirement communities. Often, adult children notice a change in a parent during a holiday visit, which can lead to a post-holiday spike in inquiries. But is your community dropping the ball?

Let me tell you about the experience my friend Pam had. She, her two siblings and their families visited with mom over the holidays and noticed signs that she is not okay to live alone…not eating well, clutter piling up when mom had always been a fastidious housekeeper, unsteadiness on her feet, signs that the comfy chair in front of the TV is the hub of her daily life. These observations were a wake-up call they couldn’t ignore. Pam’s sister prolonged her stay with mom, while Pam got on the phone to find resources, contacting home health agencies and several senior living communities.

Unfortunately, when Pam called and visited the communities, the reception she received didn’t leave her feeling very confident. She was confronted with unskilled staff who didn’t know the answers to her questions, unreturned phone calls and general disinterest in helping during a situation that, to her, was a crisis. Here are five resolutions you can make to ensure that your community makes a positive first impression that can convert inquiries to move-ins.

#1:  Answer the phone and/or return calls promptly. Even though Pam contacted communities during business hours, the phone would ring and ring, or her call went to voicemail. More often than not, she called back rather than waiting a day or more for a return call.

#2: Be welcoming. Often, when Pam finally reached a live person, it was a receptionist who seemed almost surprised at her inquiry (during the holidays when everyone was off) and didn’t seem to know what to say. Train front line staff to enthusiastically greet the caller, ask the right questions, be empathetic and reassure the caller that the appropriate person will return their call that same day.

#3: Know the facts. The person on the phone often gave inaccurate information, such as saying the community provided “Life Care” when it was not a Life Care community in its true definition. Educate all staff on what your community offers and the benefits of living there. Craft a positioning statement that clearly conveys your community’s unique brand in the market and require everyone that works at your community to learn it and be able to recite it.

#4: Meet everyone’s needs. During community visits, make sure that you address the needs and questions of both the adult child and parent. Sometimes an adult child might be doing all the talking for mom or dad, either because he or she is trying to be helpful, has a controlling personality, or is overcompensating for a parent that may have some memory impairment. Always direct questions to both the child and the parent to make sure everyone is heard, all questions are answered and all wishes are being met.

#5: Don’t be pushy.  When you push people, they naturally push back. Instead of making statements like, “You need…”, ask questions of both the potential resident and the adult child that get them to state their own challenges, issues and needs. It’s much more impactful to have them come to realizations about their situation themselves rather than have someone else tell them what they need to do. Some questions you might ask the person who says they’re not ready: “What would have to happen in order for you to feel like you’re ready?” “Do you think it will be easier or harder to make a move a year from now?”

Keep these New Year’s resolutions, and make sure that post-holiday spike in inquiries leads to lots of move-ins. If you’d like to talk more about selling strategies, email me at .

Medical expenses are the leading cause of bankruptcy in the U.S. As the Boomer generation hits retirement age, paying for healthcare will only get more challenging. So what’s the solution?

 

Some people turn to crowdfunding to fill in the gaps that Medicare and Social Security leave. The medical category is growing exponentially on sites like GoFundMe. According to a recent article in Time, “Medical, Illness and Healing” is GoFundMe’s most popular section, bringing in 26% of all donations. In 2014, it helped raise $147 million for medical costs, up from $6 million in 2012.

Crowdfunding does have drawbacks, especially for members of the 65 and over crowd, who often suffer from common chronic conditions of aging, not exotic diseases. According to a 2014 Georgia Tech study, showing that a condition is rare or unique drives people to donate. And in a New York Times story, a healthcare expert said, “The need for geriatric care is so far and wide that it’s hard to draw out interest.”

Some families with older relatives, having run out of options, feel they have no other choice but to ask for donations via crowdfunding. But what’s it like to be on the receiving end of these heartfelt electronic pleas? ?

In one case we know of, an entire group of extended family and friends received emails with a link to a crowdfunding site. One branch of the family was facing major financial expenses for their father, an elderly man with serious health issues. Because the father’s healthcare expenses had decimated his funds, his children felt they had no other option but to ask for contributions through the crowdfunding site. They plan to care for their father at home, and part of the donated money will go toward making the house wheelchair accessible.

Upon receiving the emails, the potential donors felt sympathetic to the situation, knowing how difficult it was for the man’s children to reach out. Still, the request caused a few ripples of controversy, as many of the family and friends were dealing with their own serious financial challenges. They pulled together and raised some money, but the man’s children are still short of their goal.

That’s not uncommon. Although some people are lucky enough to raise thousands of dollars through crowdfunding, most campaigns do not go viral and most pledges come from the user’s personal network of family and friends. The average amount raised at GoFundMe is just $1,126. Then, there are taxes to deal with, the site fee and the risk that the insurance company will deduct the amount received from its part of the payment.

For many people, crowdfunding is not a magic bullet. But, with hundreds of sites out there and more popping up all the time, it looks like it’s here to stay.

As healthcare expenses keep rising as our population ages, it seems that our inboxes may not only be clogged with medical bills, but with crowdfunding appeals.

101 Ways to Follow up:

Salespeople are always asking for more qualified leads. They don’t want to be a nuisance by calling the same people in the lead base over and over again. But since it takes an average of 15-20 touches from initial inquiry to move-in, the existing leads in your database are much farther down the sales pike than the new ones walking in the door. Providing they are qualified, and that they haven’t made a definite yes or no decision, they are active leads that need to be cultivated and advanced through the sales process.

This doesn’t mean just continually calling prospects, especially without an objective or a reason to call. That’s what can make you feel and look like a nuisance. Follow-up does need to be structured, but it also takes creativity and individuality to stand out from your competitors in your prospects’ minds. Make them feel special, understood and cared about, and you will be amazed at the results.

The ideas for following up are limitless. What if you ask a prospect out for coffee at a local coffee shop and then follow up with a thank-you note and a gift card for the coffee shop? Or what if she attends an event at your community with her daughter, and you capture a beautiful photo of the two of them that you frame and drop off for her? Or what if she happens to mention that she likes to watch HGTV, so you pick up an issue of the magazine and mail it to her with a note?

These small gestures do not cost much, and if they further solidify the relationship by showing that you listen and that you care, then they are much more cost-effective than traditional marketing tactics.

Be smart about how you spend your time, effort and money when following up, and let your creative juices flow. You’ll find the follow-up process to be more enjoyable and more effective.

Don’t forget; All of those “I’m not ready yet!” prospects are in your lead base already—and so are your next 5-10 sales.

Looking for creative ways to follow up? Email me at , and I’ll send you my free handout, “101 Ways to Follow up.”

 

Managing a successful organization has never been easy, but given today’s rapidly evolving changes, the leadership challenge, at least for most of us, is greater than ever.  Pressures from a variety of stakeholder groups compete for our time, attention and resources. More than ever, distractions seem to intercept our good intentions. Results—favorable ones—don’t occur without a plan. Exceptional results happen only when the plan is well executed. Unfortunately, too many of us invest far more time in developing the plan than in managing or executing the plan.

More Than an Exercise

Strategic planning is a discipline that should be logical, practical and manageable. Many of the plans I review these days seemingly lack depth and evoke far too little action. Now that we have adopted the concept of strategic planning, let’s ensure we introduce plans to our teams that produce the desired results.  Planning should become integrated into our patterns of management at all layers of the organization, not simply an exercise for the board and a few select executives.

Missing Components

Two areas of planning I recommend consistently including in your strategic planning process are innovation and culture. Certainly these areas are difficult to articulate, but they are crucial to your success in driving the desired results. Whether you are competing for residents or employees, your ability to establish objectives for enhancing the culture in which your services are delivered creates a competitive advantage. In great work cultures, great ideas can come from any team member in any department. Setting the tone for culture is the foundation to creating a more innovative environment in which people want to contribute.

Monitoring Success

People want to know how their performance stacks up against expectations. Routine reporting on key accomplishments against the plan is often missing beyond the executive suite. Success happens when the entire organization is aware of the strategic plan as well as how they are doing in completing the objectives driven by that plan. Measuring and communicating success is more than simply crafting an email or printing a newsletter. Engaged teams want a personal account from leadership on how well they are achieving the goals for the organization.

Link to Performance

Is your organization performing at its absolute best? Why or why not? Is your strategic plan a living document embraced by your entire organization, or something that occupies space on your shelf only to be discussed at board meetings? Are you winning the “war for talent”—are the brightest people coming to work at your organization?

It is no longer enough to be good at anything—consumer expectations for your brand are high. If your organization is performing at a level that doesn’t create “wowed” customers, your plan needs work, and your executional tactics need attention. The journey of successful strategic planning and organizational performance must get your attention daily.

“What’s in a name?” This line from Shakespeare’s “Romeo and Juliet” has sparked a debate that has lasted for centuries. How important is a name—whether you’re a person, a business or a Continuing Care Retirement Community?

According to a Forbes article, four signs of a great business name are that you can pronounce it, it’s not too long, it’s straightforward, and it’s catchy. “Continuing Care Retirement Community” falls short on at least two of those fronts.

That’s one reason for “CCRC NameStorm.” In this national study, a task force is researching perceptions of the label “Continuing Care Retirement Community” and investigating alternative wording that would describe our communities more accurately—and appealingly. Varsity is on the NameStorm task force, along with LeadingAge, Mather Lifeways, GlynnDevins, SB&A, Brooks Adams Research, and Love & Co.

In the NameStorm study, quantitative and qualitative research is being conducted across the country with CCRC residents, prospects and staff as well as the community at-large.

If you plan on going to LeadingAge PEAK in Washington, D.C., March 16-18, 2015, we encourage you to attend a special session about CCRC NameStorm: “What’s in a Name: a Look at the CCRC Label,” which will provide insights on the current progress of this study.

The term “Continuing Care Retirement Community” was coined quite a few years ago when this type of organization was just taking shape. Now the senior living industry is seeing the next generation of retirees react negatively to an idea of a “care” facility.

I’m sure you have experienced that negative reaction, just as we at Varsity have. Part of the issue is that the CCRC label is focused on only one piece of the story—the care piece. It’s easy for the active Boomer retiree to say, “this isn’t for me.”

As part of CCRC NameStorm, we have conducted focus groups with prospective and current resident groups at Homestead Village, a community in the heart of Lancaster County in central PA. We’re thankful to our very good clients in one of the country’s most densely populated CCRC markets for opening their doors and sharing their honest opinions. So far, we’ve found that people are excited about the possibility of a name change, but it’s a change that needs to be carefully considered. (Remember Radio Shack becoming “The Shack”?)

This will be an ongoing discussion, and it will certainly be an interesting one. We hope you can make it for the session at LeadingAge. If not, check back on the Varsity blog. We’ll be continuing to post the progress of the NameStorm study.

It’s probably old news to senior care providers that changing attitudes and trends are slowly but surely shifting independent living to resemble assisted living, and assisted to skilled nursing, forcing services to evolve from lifestyle to healthcare.

Average move-in age for assisted living has increased from 82 to 87, driven by the economic downturn, and the desire to age in place. A number of those residents require help with multiple activities of daily living (ADLs), and – like their independent living counterparts – wish to stay at this level of care for as long as possible. More residents are also entering with memory issues, causing facilities to reexamine their building design, training and technology.

Technology, it seems, could be the savior of assisted living. Given the Transitional and coming generations’ familiarity with personal technology, employing healthcare-related innovations will seem neither foreign nor scary to them.

For residents with higher acuity, having access to Wi-Fi, a personal emergency response system (PERS) and a motion monitor safety system could be all they require. Others would benefit from medication management systems, care-planning systems and electronic medical records.

Although we’re not anticipating robotic employees anytime soon, something as simple as moving to electronic medical records could be a step in the right direction. Communities that have flipped the proverbial switch report positive effects on their assisted living services in the form of controlled costs, brand differentiation, increased staff effectiveness and, because of the added safety element and higher levels of care, fewer occupancy issues and increased length of stay.

We examined the role of technology in the CCRC setting in our recent Great Disconnect research paper. See how some communities are bridging that gap in the assisted living level in a recent edition of Senior Housing Business.

MARKETING INSIGHT: Technology could be the key for providers to redefine, rebuild and rebrand their assisted living levels. Developing and deploying technology will not only improve experience for both residents and their families, but making consistent, easy-to-access technologies a priority in living and healthcare spaces will be a necessity to attract the new generations of tech-savvy adults.

Contact us to see how technology could make a positive impact on the occupancy or bottom line for your community or organization.

Regards,

The Varsity Team